LEGENDARY TEAMS
BEHIND THE SCENES AT THE GLOBAL CONTACT CENTRE
Welcome to the Global Contact Centre, often the first port of call for incoming queries from guests here at Dorchester Collection.
The vital work of this dynamic, multilingual team brought in an incredible £153m of business last year. In this video, we meet GCC Director Caitlin Neary and some of the talented people on the team working behind the scenes to convert every contact into a booking.
Since filming this video, John McFarland has taken on a role of Team Leader in the GCC team.