Nely has made a tremendous impact on the overall success of Hotel Bel-Air through her hard work, kindness and diplomatic leadership qualities. She connects with team members from all departments with ease and this enables her and her team to provide guests with the highest levels of cleanliness and quality.

Nely says: “To receive this award from an organisation I admire so much makes me very happy and grateful.” Indeed, the skills and personality she brings to her role as director of housekeeping ensure she is a key player in making the hotel’s commitment to guest comfort and security a reality. No matter the challenge, Nely approaches it with grace and confidence.